![]() send the parcel within 14 days after receiving back to us.pack the product and the return form firmly in the original packaging.fill the return form you received with your order.Please note, return delivery costs are paid by the customer. In case you are not completely happy with your purchase, you have a right to return it to us within 14 days after receiving your order. Kalevala webshop does not deliver webshop orders to Åland Islands, please find your local reseller here. Please note, the buyer is responsible for customs and other additional expenses in destination country. We have received lots of positive feedback about our delivery times. Once your order has been shipped, you will receive a delivery notification with a tracking link to follow the progress of your shipment. Delivery times to outside EU countries depend on the destination country, customs and other local factors. The delivery time to EU countries is usually 2-4 days. We will process your order within 2 working days and we send your jewelry directly to the delivery address using DHL Express global delivery service. The jewelry can be re-varnished by Kalevala’s repair and maintenance service for a separate fee. After polishing, wash the jewelry with mild soap to make sure that the cleaning detergent contained in the cloth does not stain your clothes. You can use the Kalevala polishing cloth to restore the shine in places where the varnish has worn off. We recommend that you take off your jewelry when doing sports, taking a sauna or swimming in salty, mineral-rich or chlorinated water. The varnish is damaged when it comes into contact with various chemicals, and it also wears out with use. This is why the locks tarnish faster than the jewelry itself. However, the varnish cannot be used on bronze locks because it would jam the lock mechanism. It also protects your skin or sensitive fair-colored materials against green discoloration when in contact with the jewelry. New pieces of bronze jewelry have a protective varnish that prevents tarnishing. Bronze is an alloy of copper, tin, and zinc, and it typically tarnishes easier than precious metals. Most designs in the Kalevala Originals collection are made from dyed bronze. Dyed bronze jewelry is treated with a dark patina dye that beautifully emphasizes the ornaments along with the grooves and pits in the jewelry. However, these pieces are not gold-plated. Bright bronze jewelry is treated to shine like gold. Kalevala makes bright or dyed bronze jewelry. You can also have your tarnished silver jewelry cleaned by Kalevala’s repair and maintenance service for a separate fee. We do not recommend the use of cleaning liquids on dyed silver jewelry because the detergent may remove the dye and make the jewelry bright. ![]() However, bear in mind that these liquids contain very strong chemicals, so you must follow the detergent manufacturer’s instructions extra carefully. Jewelry stores sell silver cleaning liquids into which you immerse your jewelry and then immediately rinse it carefully under running water. ![]() Furthermore, mat finished or highly three-dimensional pieces can be difficult to clean with the polishing cloth. Please note that the polishing cloth is not suitable for cleaning the stones in silver jewelry. Tarnished spots can be cleaned using the Kalevala polishing cloth. Tarnishing can be prevented by regularly cleaning the jewelry and storing it properly (see instructions in the introduction section above). Silver jewelry always tarnishes over time. If the material information with the jewelry says ‘bright silver’, this means the piece has not been dyed after silver plating. After silver plating, some pieces are treated with a dark patina dye that beautifully emphasizes the ornaments along with the grooves and pits in the jewelry. All silver pieces are plated with pure silver. More than 80 percent of the silver we use is recycled, while the remaining silver comes from Nordic mines. Kalevala silver jewelry is made from sterling silver, containing 92.5 percent by weight of silver and 7.5 percent by weight of copper.
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